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We've made some changes

Saturday 14 February 2015
  (27 Ratings)
Tags: New Features

We've added some great new features to ANZ Internet Banking, to make it even easier to use. Here's an overview of some of the changes:

 

Menu makeover - we've given the look and feel of the main menu a bit of a makeover, and made the menu headers clearer.

Here's how the new main menu looks with a simplified drop down:
 

 

 

Stop receiving paper tax certificates - if you would prefer to receive your tax certificate online instead of in the mail, you can make the switch, simply go to 'Your Settings' then select 'Statement options' and 'Online'.

 

Easier OnlineCode - your security matters to us, so we've improved the texts you receive when you use OnlineCode. They're now clearer and more informative.

 

 

Watch this space

We're always looking for ways to give you the best possible ANZ Internet Banking experience, so look out for more improvements coming soon.

 

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Comments

Michelle | Thursday 26 February 2015

The ability to search for transactions would be helpful - this use to be available

Reply 1 people like this

Pat | Thursday 26 February 2015

Keep going on your improvements it is so simple to navigate,fantastic

Reply 0 people like this

Angelena | Wednesday 25 February 2015

I would like to add that it would be great if on the 'view up coming payments' you could include all 'Direct Debts' made also. Just a thought to consider in future changes Cheers

Reply 4 people like this

Ed | Wednesday 25 February 2015

a total balance of all accounts would be nice..

Reply 0 people like this

Kath | Wednesday 25 February 2015

Can a search transaction be added for a particular name/date be added.It is much needed. Thanks

Reply 1 people like this

F R Price | Tuesday 24 February 2015

looks okay to me. Have had few problems before.

Reply 0 people like this

Richard | Tuesday 24 February 2015

Great easy to see all information together easy to read.

Reply 0 people like this

Dave | Tuesday 24 February 2015

Thank you ANZ You have made this internet banking so easy to use it is a pleasure to go on line for convenience especially on weekends or when raining. I don't have a car. However I would like to take this opportunity to say I always enjoy doing my banking face to face as all the bank staff are extremely helpful and friendly and, for me an old pensioner, very very patient

Reply 0 people like this

Chris | Monday 23 February 2015

The lack of a transaction search function is a major shortcoming. All the other main trading banks' websites have such functionality. Ideally it should be possible to search specifically for an amount, a cheque number or a date.

Reply 5 people like this

Pensioner | Monday 23 February 2015

Change is always a challenge once a certain age has been reached! There is safety and security in the well-tried and familiar!

Reply 4 people like this

Trish | Sunday 22 February 2015

Still as easy to use as it was when I first started internet banking a few years ago. Thanks for making it user friendly.

Reply 0 people like this

Jin & yoo partnership | Saturday 21 February 2015

Yes!!

Reply 0 people like this

John | Saturday 21 February 2015

It makes me nervous when you change the format of the screen, given all the scams that are out there. This was not requested as it was working fine the way it was. NOT HAPPY

Reply 1 people like this

K | Friday 20 February 2015

Where has the Account Name gone?? I deal with several ANZ accounts and I always double check when making bill payments to make sure I have the right account before I confirm

Reply 3 people like this

Court Star of Canterbury | Friday 20 February 2015

Hi, I have just tried to get info on an account I have authority on and tpo my surprise I find the customer ID and Password appeared before my very eyes. I tried to log in and it worked I think that means it could be used by anyone using my computer who knows I bank with ANZ

Reply 3 people like this

Dave K | Thursday 19 February 2015

Pay and Transfer is the column I use mostly, and by your keeping the Headings simple it is easier to follow, we as customers don't need complications in our banking especially when some of us are in our Seventies. eg (72). So thank you for keeping it simple and easy to follow. To those who had a finger in setting this up congratulations, you can all take a bow. Thank you Dave Kennedy. (You have my permission to use my name if you want to.)

Reply 2 people like this

Chris | Wednesday 18 February 2015

I have accounts that are in the name of different entities. They are in a drop down box up the top which may be handy for some to separate entities, but I would rather see all my accounts on the one page. Is this possible?

Reply 5 people like this

ANZ Internet Banking Team | Thursday 19 February 2015
Hi Chris, thanks for letting us know. While you can't do this in Internet Banking at the moment it is something we are working towards.
SteveJ | Wednesday 18 February 2015

At least three if not all four of your biggest competitor do hourly transfer clearances in both directions between 9am and midnight on business days - when is ANZ going to get with the programme here?

Reply 10 people like this

ANZ Internet Banking Team | Thursday 19 February 2015
Hi SteveJ, we are aware we need to process payments more frequently and we are working on it. We can't give you a firm date yet but we will let you know when we have more to share.
janene | Wednesday 18 February 2015

Love the menu makeover....alphabetical order would be even easier to find what you're looking for

Reply 1 people like this

ESM | Wednesday 18 February 2015

From my perspective the changes have made no difference in day to day banking. I certainly wouldn't say anything has been improved in any significant or noteworthy way. A significant improvement would be to add a decent search transactions feature. Simply type in a name and date range and only the relevant transactions appear.

Reply 6 people like this

ANZ Internet Banking Team | Thursday 19 February 2015
Thanks ESM. We are looking at how you can more easily search your transactions for a future update. We'll let you know more closer to the time.
Sachin | Wednesday 18 February 2015

very good efforts at your part. for further inspirations please check out westpac online system probably the best system in New zealand. without malice., thanks

Reply 2 people like this

CGP | Tuesday 17 February 2015

Where has my Customer Name gone from the top banner?

Reply 3 people like this

CGP | Wednesday 18 February 2015
Identified by who? Certainly not me. We run 21 separate accounts with ANZ and do most dealing online. Remember not everyone is using mobiles. How difficult can it be to reinstate the name?
ANZ Internet Banking Team | Wednesday 18 February 2015
Hi CGP, as part of our move towards a more mobile friendly experience, we are working on simplifying the content and interactions we have. The customer name was identified as a piece of information on screen that wasn't providing much value to the majority of customers. We will continue to monitor customer feedback around this change to take into consideration for future updates.
FuneFeai | Tuesday 17 February 2015

I wish there was a facility where it is possible to LOWER my credit limit on my credit card online....BNZ has it so I don't know why ANZ can't do it as well.

Reply 2 people like this

frdhdg12 | Tuesday 17 February 2015

You should have kept the acount name at the top. This helps with certification of information when needed for proof of documents when dealing with certain companies.

Reply 10 people like this

ANZ Internet Banking Team | Wednesday 18 February 2015
Thanks for your feedback frdhdg12. As part of our move towards a more mobile friendly experience, we are working on simplifying the content and interactions we have. The customer name was identified as a piece of information on screen that wasn't providing much value to the majority of customers. We will continue to monitor customer feedback around this change to take into consideration for future updates.
Very nice | Monday 16 February 2015

Very nice

Reply 0 people like this

Idontlikewestpac | Monday 16 February 2015

Sorry guys, but this is simply window dressing. Can you please come up with something practical like a mobile friendly website for those of us who don't have Android or Apple - that's a cheaper alternative than adapting your existing apps for, say, Windows or Blackberry phones. Just a thought.

Reply 11 people like this

Bancharoensook | Monday 16 February 2015

Looks good.

Reply 1 people like this

pikey | Monday 16 February 2015

My account name has gone from the top and now one of my accounts is extremely difficult to access. as I have 3 accounts with you and can only find 2 of them. grrr. ASB by far easier.

Reply 7 people like this

ANZ Internet Banking Team | Tuesday 17 February 2015
Hi pikey, sorry to hear that you can only find two of your accounts. Please call us on 0800 269 296 and we can look into this for you.
Adrian | Monday 16 February 2015

Online Code Changes BAD IDEA 1. Put the online code number first in the message. The old way was fine. Many phones don't show the full snippet of a text, meaning people have to now unlock phone to open message. User experience down. 2. You now have dollar amounts in the online code. That is confusing when we are trying to scan for the online code numbers to enter in. 3. Sending the transaction details (dollar amounts) in the text is a privacy risk. Now details of my banking are on my phone. Now if I lose my phone the finer can see a list of past transactions. Oh now you are saying I have to go and delete every online code text now? Hassle. It was fine before. Why do I have sensitive financial information texted to me. I DONT WANT THAT. I am very surprised this change got through your security department TBH. 4. Your point to a previous poster about fraudsters sending fake online codes doesn't really sound credible. People use online code because they are right there doing their banking. They know if they have just generated an online code to be sent. If a random online code appears on their phone they are going to be suspicious. These online code changes are overkill, not secure and not user friendly. Please reverse them

Reply 5 people like this

ANZ Internet Banking Team | Tuesday 17 February 2015
Thanks Adrian for your response. We understand that moving the code to the end of the message isn't as convenient on some phones and that it is more of hassle that the message needs to be deleted if you want to remove any history of your transactions. It was a hard decision for us to make as we firmly believe in making it easier for our customers however we felt it was more important for customers to be aware of the exact reason a code is required for their security. We recommend you set up an access code on your phone so if you do lose it, your message history can't be accessed. In terms of fraud, we have seen cases where fraudsters are requesting legitimate codes from customers who think they are entering them into their Internet Banking however they are on a phishing site. The fraudster is then using these legitimate codes to make payments. By adding the reason for the code to the message it will be more obvious to customers that the code isn't for what they think they are doing, eg. logging on.
Derek | Monday 16 February 2015

Why remove the account name from the top of the page? We run several companies with ANZ accounts & I can check at a glance which account I am in.

Reply 10 people like this

MrsJane | Monday 16 February 2015

Awesome update, keep it up ANZ :-)

Reply 0 people like this

Paul | Monday 16 February 2015

Fixing something that wasn't broken again, still it keeps someone in a job.

Reply 3 people like this

Douglas | Monday 16 February 2015

All looks helpful as I do a lot of my banking by this method.

Reply 0 people like this

graham | Monday 16 February 2015

awesome changes

Reply 0 people like this

Andrew | Monday 16 February 2015

Great to see improvements, What Id like to see improved is in the paying tax area, where I can insert my IRD number and it stays there as an option for next time, getting the number wrong too easy. Can we set up a default IRD number?

Reply 1 people like this

ANZ Internet Banking Team | Monday 16 February 2015
Thanks for your comments Andrew. We will be updating how you make tax payments in the future and will take your feedback into account. In the meantime, if we have your IRD number in our system we display it on the right hand side of the page below the transfer panel. You can copy and paste this number to make it a little bit easier.
peter | Sunday 15 February 2015

I see that the OnlineCode text now includes who I've paid and how much. How does this improve security? I personally don't want my personal financial information sent to my phone. In my opinion, the fewer places the information is sent to, the more secure it is. Is there a way I can get the OnlineCode in the txt, without the financial details?

Reply 2 people like this

ANZ Internet Banking Team | Monday 16 February 2015
Hi peter, thanks for letting us know your concern. Unfortunately, many New Zealanders are targets for online scams and phishing attacks each year. Some fraudsters make customers think they are entering a code for something like logging on when it is actually being used to make a payment. So, by providing more detail with your OnlineCode you will know exactly what you are confirming when you enter the code and it will be easier to spot any fraudulent requests.
Christopher | Sunday 15 February 2015

But the historical end-of-day balances can still change and the transactions are never listed in the correct chronological order in which they occurred. This was not a problem for the previous two banks I was with, why can ANZ not sort this out? It is ludicrous that customers cannot rely on the end of day balance being correct and have to wait up to five days before assuming that ANZ have got it right. When will ANZ resolve this issues that weren't a problem for some of your competitors several years ago?

Reply 1 people like this

ANZ Internet Banking Team | Monday 16 February 2015
Thanks for passing on your feedback Christopher. We understand your frustration and providing more detail for your transactions including the time is being looked into. It is a bit of work on our systems to do this, so unfortunately it isn't a change that can be made quickly. We will let our customers know when this has been updated closer to the time.
ron | Sunday 15 February 2015

terrible go back to old way,having prob bringing up account

Reply 2 people like this

ANZ Internet Banking Team | Sunday 15 February 2015
Hi Ron, sorry to hear you are having problems with bringing up your account. You can call us on 0800 269 296 and we can look into this in more detail for you.
julie | Sunday 15 February 2015

I just got used to the last changes..lol..i thought the web site was fine how it was!

Reply 2 people like this

FN | Sunday 15 February 2015

Unnecessary and low priority changes - where are the changes that are more important to customers ??? Credit card transaction information is not useful (no running balance information) and too slow to update. ASB is much much better !!

Reply 8 people like this

ANZ Internet Banking Team | Sunday 15 February 2015
Hi FN, thanks for letting us know how we can make your online banking experience better. We agree that viewing credit card transactions could be improved and we are looking into it.
LazyReader | Saturday 14 February 2015

Re Online Code - Preferred the previous message format as the online code showed in the first line. Now I have to unlock my phone & open the message to see the code. Yes I agree it is more informative but perhaps the online code could go first.

Reply 14 people like this

IanL | Saturday 14 February 2015

Nice, clear improvements ANZ!! Keep it up - anything to make it simpler for us old retirees!

Reply 1 people like this

Gizzy | Saturday 14 February 2015

Hi Team, Please, more up to date information on 'Credit Card' transactions, ie. purchases and payments etc. away too slow. The Co-op Bank is streets ahead of you guys. Cheers

Reply 12 people like this

ANZ Internet Banking Team | Sunday 15 February 2015
Hi Gizzy, thanks for passing this on. We agree that the delay in credit card transactions showing up online is too slow and we are looking into it.

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