NEED SOME HELP?
Want to know more about ANZ goMoney?
Below are some frequently asked questions.
Want to know more about ANZ goMoney?
Below are some frequently asked questions.
ANZ goMoney, is a mobile banking app for iPhones, iPads and Android™ devices. View your account balances and transaction history. Transfer money. Pay your bills. Make secure payments to anyone with just their mobile phone number. It’s quick and easy to do with ANZ goMoney.
Yes. You also need to be registered for ANZ Internet Banking, as we require your ANZ Internet Banking Customer Number, password and OnlineCode when you first set up ANZ goMoney.
Not registered for ANZ Internet Banking? Please visit any ANZ branch, or call 0800 269 296. To use the Pay to Mobile feature on ANZ goMoney, you will also need an ANZ everyday account, such as ANZ Freedom.
Not an ANZ customer? To find out more about opening an ANZ account that suits your needs, check out our everyday banking products, visit any ANZ branch, or call 0800 269 296.
Download the app from either the App Store (Apple) or Google Play (Android). There’s a quick and easy registration process to follow (to set up your 4-digit PIN), and then you’re set up for banking on-the-go.
You’ll need:
To use ANZ goMoney Pay to Mobile feature, you will also need an ANZ everyday account.
The ANZ goMoney app is free to download from the App Store (Apple) or Google Play (Android). While it’s free to purchase, please note that in downloading and using the app, you will be subject to the relevant mobile data-usage plan stipulated by your mobile telecommunications provider. In turn, any potential charges in this regard are solely your responsibility.
Some accounts may have transaction fees that apply. See full details of account fees and charges. In the event that ANZ decides to apply fees and charges to this service, you will be advised prior to this occurring.
Please notify us immediately by calling 0800 269 296, 6am to 12 midnight, 7 days a week, and ANZ goMoney will be disabled straight away. If you lose your phone between midnight and 6am, please call us on 0800 368 524. If you have more than one device connected to goMoney, you can deregister any additional devices through the ‘Manage Devices’ option in Settings.
Remember that ANZ goMoney is securely protected either by a 4-digit PIN that only you know, or your unique fingerprint or face biometrics if you enable fingerprint or facial recognition access in goMoney Settings. Our Electronic Banking Conditions state that you should not share your PIN with anyone, or have fingerprint or facial recognition access enabled in goMoney Settings if someone else’s fingerprint or face biometrics are stored on your device. See the Electronic Banking Conditions for other ways to help protect your security when using ANZ goMoney.
Yes. We’ve implemented security features that require customers to register before using ANZ goMoney, PIN protection of your banking details, high-grade encryption and a secure one-off OnlineCode as part of the mobile payment collection service.
For added security we don’t store any banking information on your phone. ANZ goMoney is session based. This means that as soon as you close the app, all of your banking information is no longer available on your phone.
We will always include the name of the person sending you the mobile payment within the ANZ goMoney text message. Also, we’ll never ask you to respond to this text message. Please also note that we‘ll always direct you to the ANZ Claim Payment site.
Take all reasonable steps to prevent unauthorised use of your mobile device such as keeping your mobile device secure and not leaving it unattended, locking your mobile device when it’s not in use, and not leaving your mobile device logged on to our electronic banking services.
Notify us immediately if either your mobile device or its SIM card is lost or stolen.
Remove your wallet cards from your mobile wallets before you sell or give your mobile device to someone else.
Don’t have fingerprint or facial recognition access enabled on your mobile device or in your goMoney Settings if someone else’s fingerprint or face biometrics are stored on your mobile device.
You must also protect your PINs and passwords. See our Electronic Banking Conditions for more information.
Accepting these permissions does not mean that ANZ is accessing your private information and content without your permission. It simply allows you to request ANZ goMoney to access the specific files needed for the functionality – such as:
For more information about data collection and goMoney, see our Electronic Banking Conditions.
Also Remember:
With ANZ goMoney you can make the following types of payments:
Please note that both types refer to payments made within New Zealand.
Yes. You can send money overseas through ANZ goMoney on Android devices only; this feature is also available in ANZ Internet Banking. You can also view and transfer funds between your foreign currency accounts in ANZ goMoney.
Yes. The Pay a Person or Bill limit is $10,000 per payment and the Pay to Mobile limit is $1,000 per day.
You can use the Pay to Mobile feature in goMoney to send money to anyone who has an in-use mobile phone number and holds a bank account with any New Zealand bank. Once you’ve made the payment using ANZ goMoney one of the following will happen.
If the recipient is registered for the Pay to Mobile feature within ANZ goMoney:
If the recipient isn’t registered for Pay to Mobile within ANZ goMoney or does not bank with ANZ:
If the recipient doesn’t claim their mobile payment within seven days of receiving the text message notification from ANZ, it will simply be returned to your account.
Once you’ve successfully made a mobile payment, a receipt screen will appear. If you’d like to have a record of this, you can save, print or email a copy of the receipt.
No. They simply need to hold an account with a New Zealand bank and have an in-use mobile phone number. Funds are taken out of your account as soon as you make a mobile payment. However, please note the following:
If the recipient is registered to receive Pay to Mobile payments, they’ll receive a text message notification from ANZ that the payment has been made into their account.
If the recipient isn’t registered for ANZ goMoney and / or is not registered to receive Pay to Mobile payments, they’ll receive text message notification from ANZ advising them that you’ve sent them a mobile payment, which they’ll then need to collect from the ANZ Claim Payment site - collect.anz.co.nz
If you make a mistake, contact us immediately. We may be able to help by contacting the other ANZ customer or bank and asking them to return the money. We can’t guarantee you’ll be able to recover the payment and a credit retrieval fee of $100 will apply even if we’re not able to recover the funds for you. See Fees & Charges for more information.
No. You can only make Pay to Mobile payments from an ANZ Everyday account. See our everyday banking products for more details on bank accounts with ANZ.
You'll need to visit collect.anz.co.nz and have your mobile phone handy. Here, you’ll need to enter:
Provided that you’ve entered the relevant details correctly (your mobile phone number, name, bank account details, the secure one-off OnlineCode, payment amount, and completed all the steps throughout the mobile payment collection process), the funds will appear in the account the recipient has nominated immediately (for ANZ accounts). Payments to non-ANZ accounts are made throughout the day on business days between 9am and 10pm, however, the timing of when funds are available ultimately depends on your bank.
If, for whatever reason, you’re unable to collect a payment within seven days of receiving the text message notification from ANZ, the payment will expire and be returned to the sender’s ANZ account. In this event, we recommend that you contact the sender and ask them to make the payment again.
It’s the ANZ Claim Payment site and works in conjunction with ANZ goMoney and, yes, it’s an official ANZ website. Should you have any concerns, you can navigate your way to the ANZ Claim Payment site through the Ways to Bank section on anz.co.nz
Please note that if you’re registered for ANZ goMoney but aren’t registered to receive Pay to Mobile payments, you’ll need to collect your payment from the ANZ Claim Payment site.
This is a secure one-off code sent by ANZ. This, plus the additional information outlined in the text message notification you received from ANZ is required to collect the payment.
This is so that ANZ knows which bank account you would like the mobile payment to be deposited into
You’ll need to let the sender know immediately, as they’ll need to contact ANZ on 0800 269 296 to raise a payment dispute.
The person sending you the mobile payment (the sender) is an ANZ customer and provided your mobile phone number to ANZ, so that we could notify you that they’ve sent you money.
ANZ only uses your mobile phone number to send you a text message notification telling you that you’ve been sent a mobile payment using ANZ goMoney, as well as a secure one-off OnlineCode that you must enter when you collect it.
Yes. We keep a record of the payment details, including your account details, in the unlikely event that there is an issue with the payment at a later date.
No. You simply need to follow the mobile payment collection process (as outlined above). If you are registered to receive Pay to Mobile payments, you don’t need to follow the payment collection process and the funds are deposited into your nominated account immediately.